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Women's Aid

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What help is available?

Information about some of the options available to help you

If you are concerned for your own or someone else’s immediate safety always ring the Police on 999.
Alternatively you can ring the Police for a non-emergency on 101.
Although you do not have to report the violence to the Police we would encourage this as reporting it builds a case against the perpetrator.
. . . . . a word of caution - leaving a violent and abusive relationship is often a really dangerous time. The abusers can feel they are losing the control in the relationship. This may result in the violence getting worse and you may be at higher risk - it is important you get support to leave.

Refuge Accommodation 
If you need emergency refuge supported accommodation, anytime - Call 575757. (24 Hour support) - also see our 'Refuge' page on this website to find out more information and see pictures.

Outreach Support
Our Outreach workers can come out to you to offer emotional support and a listening ear to those experiencing any form of abuse, that may not want to leave their homes and may not want to live in a refuge.
They can offer you someone to talk to about all the options available to you, in confidence and face-to-face in a safe location when the option of leaving or staying can be discussed.​  You don't have to make any decisions until you are ready.
Outreach workers can also support male victims.

Telephone Support 
Call us on 575757 - for a chat. We are here to listen if that is all you need or we may be able to give you options and choices about things that are worrying you. Please make sure you are safe to make the call as phone calls may appear on bills or may be traced. You can reverse the charges (via the operator) if you have got no money. We operate a 24-hour emergency helpline.

Email Support 
You can contact us via email - 
BUT REMEMBER please make sure it is safe for you to send and to recieve our reply, as emails can be easily traced.

Domestic Abuse ‘Drop-In’ Sessions 
Support staff are available Mon-Fri in various locations, to offer confidential advice and support to anyone who is experiencing any form of Domestic Abuse. No appointments necessary.

Safety Planning
Our support staff can help you to do safety planning - on a personal one-to-one basis.  This simply means identifying all the risks of leaving and/or all the risks of staying in an abusive relationship.  Alternatively, our Safety Planning handbook is available to download on our homepage.  National Women's Aid have developed a safe guide to social media and Facebook - this is also avaiable to download from our homepage.

Support for male victims (Also see more information on our 'Domestic Abuse' page)
Men who are experiencing domestic abuse can recieve support from one of our support workers on 588888 or 575757.
Alternatively there is a national Male Advice & Enquiry Line offering confidential support, information and practical advice.
Call 0808 801 0327 (free from landlines and most mobiles)
Email Website

Freedom Programme

The Freedom Programme is a 12-week programme offering victims and survivors a weekly opportunity to start to unravel some of the issues that they have expereinced.  The course looks at perpetrator behaviours and some of the different roles and characters they play.  It also looks at some of the excuses and the the cycle of abuse; every week we discuss different issues.  Thousands of women and girls have been through the programme and the outcomes are amazing - many women referring to it as "life changing" - If you may be interested and just want to have a chat about it - call Maria on 575757   or email

Survivors is a womens self-help support group for those who have experienced domestic abuse. The group meet every Friday at 9.30am. (Only during term-time) For more information ring Maria on 575757 or email

Legal / Solicitors 'Drop-In' sessions
We have monthly sessions that are kindly offered free by local solicitors to support victims of abuse.  These are really useful if you just want to find out options that may be available to you legally. We can also help you to access Legal Aid. For more information ring Janice on 575757 or email 

Citizens Advice Drop-In' sessions
We have a weekly session kindly offered on a Monday morning by Citzens Advice.  The advice worker can help with any general advice such as housing, debt, finances, benefits and much more.  She also has access to any specialist workers if they are needed.  For more information ring Janice on 575757 or email

Moving away 
Women's Aid can access refuges and support across the country.  If you need to move away for safety reasons or to be nearer to your family - give us a call.

Women's Aid will accommodate and support victims who have a disability. Accommodation has disabled access but support for additional needs or requirements such as visual or hearing support can be provided according to individual need.

Survivors Handbook
National Women's Aid have developed a Survivors Handbook - to download a copy click here

National Domestic Violence Helpline 
Freephone 24 Hour 0808 2000 247



Affordable Justice  
If you cannot get legal aid - this organisation can help you - offering substantially reduced legal costs - visit - they are based in Hull but are accesible to any woman.

Carelink 01472 312312
Emergency telephone alarms for vulnerable people
CARE Rent Scheme 01472 232310
Assistance in obtaining tenancies through private landlords
Child Support Agency 08457 133 133
Citizens Advice Bureau 01472 252500
Disability Benefits 0800 88 22 00
Domestic Abuse Police Officer 01472 721224/5
Doorstep 01472 321444
Accommodation and support for young people
Foundations  01472 266999
Drugs and alcohol support and information   
Harbour Place 01472 344118
Day centre for homeless and needy people
Havelok / Longhurst Homes 01472 343486

Homeless Dept, NEL Council
Women's Aid staff have access to Housing Support Officers who can help regarding your housing situation. Alternatively you can visit to find out more information about your housing needs relating to domestic abuse

01472 326401

Hospital 01472 874111
Job Centre Plus 0800 055 6688
Lone Parent Advisors 0845 604 3719
Mental Health Crisis Team 01472 252360
NHS - Health Line 0845 4647
NHS - GP Out of Hours 01472 265222
NSPCC National Help Line 0808 800 5000
Open Door - Health Centre 01472 722000
Open Minds - Mental Health Support 01472 625100
Rape Crisis 0800 197 4787
Salvation Army 01472 289279
Samaritans 01472 353111
Shoreline Housing 0845 849 2000
Victim Support 01472 250251
Volunteer Bureau 01472 231123