Options Available to You

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If you are concerned for your own or someone else’s immediate safety always ring the Police on 999.
Alternatively you can ring the Police for a non-emergency on 101.
Although you do not have to report the violence to the Police we would encourage this as reporting it builds a case against the perpetrator.
. . . . . a word of caution – leaving a violent and abusive relationship is often a really dangerous time. The abusers can feel they are losing the control in the relationship. This may result in the violence getting worse and you may be at higher risk – it is important you get support to leave.

Refuge Accommodation

If you need emergency refuge supported accommodation, anytimeRefuge Garden – Call 01472 575757. (24 Hour support) – also see our ‘Refuge‘ page on this website to find out more information and see pictures.

Outreach Support

Our outreach support workers can come out to you to offer emotional support and a listening ear to those experiencing any form of abuse, that may not want to leave their homes and may not want to live in a refuge.
They can offer you someone to talk to about all the options available to you, in confidence and face-to-face in a safe location when the option of leaving or staying can be discussed.​  You don’t have to make any decisions until you are ready.

Outreach workers can also support male victims.

Telephone SupportTelephone Support

Call us on 01472 575757 – for a chat. We are here to listen if that is all you need or we may be able to give you options and choices about things that are worrying you. Please make sure you are safe to make the call as phone calls may appear on bills or may be traced. You can reverse the charges (via the operator) if you have got no money. We operate a 24-hour emergency helpline.

Email Support

You can contact us via email – support@womensaidnel.org
BUT REMEMBER please make sure it is safe for you to send and to receive our reply, as emails can be easily traced.

Domestic Abuse ‘Drop-In’ Sessions

Support staff are available Mon-Fri in various locations, to offer confidential advice and support to anyone who is experiencing any form of Domestic Abuse. You may initially want to just come along for a chat with someone who understands. No appointments necessary.

Drop-in type sessions are available every day:Drop In Advice
Mondays 9.30-11.30am Roxton GP, Pelham Road, Immingham
Tuesdays 1pm-3pm Women’s Centre, Brighowgate, Grimsby (women only)
Wednesdays 1pm-3pm Weelsby View GP, Ladysmith Road, Grimsby (Roxton reception desk)
Thursdays 9.30am-11.30am Women’s Centre, Brighowgate, Grimsby (women only)
Fridays 9.30am-11.30am ‘Special Occasions’, Hainton Square, Grimsby

Safety Planning

Our support staff can help you to do safety planning – on a personal one-to-one basis.  This simply means identifying all the risks of leaving and/or all the risks of staying in an abusive relationship.  Alternatively, our Safety Planning handbook is available to download on our homepage.  National Women’s Aid have developed a safe guide to social media and Facebook – this is also available to download from our homepage.

Support for male victims

Male victimMen who are experiencing domestic abuse can receive support from one of our support workers on 588888 or 575757.
Alternatively there is a national Male Advice & Enquiry Line offering confidential support, information and practical advice.
(Also see more information about male victims on our ‘Domestic Abuse‘ page)

There is also a national helpline available – 0808 801 0327 (free from landlines and most mobiles)
Email info@mensadviceline.org.uk Website www.mensadviceline.org.uk

Freedom Programme

The Freedom Programme is a 12-week programme offering victims and survivors a weekly opportunity to start to unravel some of the issues that they have experienced.  The course looks at perpetrator behaviours and some of the different roles and characters they play.  It also looks at some of the excuses and the the cycle of abuse; every week we discuss different issues.  Thousands of women and girls have been through the programme and the outcomes are amazing – many women referring to it as “life changing” – For more information view our Freedom page


Survivors is a womens self-help support group for those who have experienced domestic abuse. The group meet every Friday at 9.30am. (Only during term-time) For more information ring Maria on 575757 or email maria@womensaidnel.org

Legal / Solicitors ‘Drop-In’ sessions

We have FREE legal sessions available twice a month that are kindly offered by local solicitors to support victims of abuse.  These are really useful if you just want to pop in for a chat and find out options that may be available to you legally. We can also help some people to access Legal Aid. For more information ring Janice on 575757 or email janice@womensaidnel.orgAdvice session

Citizens Advice Drop-In’ sessions

We have a weekly session kindly offered on a Monday morning by Citizens Advice.  The advice worker can help with any general advice such as housing, debt, finances, benefits and much more.  She also has access to any specialist workers if they are needed.  For more information ring Janice on 575757 or email janice@womensaidnel.org

Moving away

Women’s Aid can access refuges and support across the country.  If you need to move away for safety reasons or to be nearer to your family – give us a call.


Women’s Aid can accommodate and support victims who have a disability. Our emergency accommodation has disabled access but support for additional needs or requirements such as visual or hearing support can be provided according to individual need.

Survivors Handbook

National Women’s Aid have developed a Survivors Handbook – to download a copy click here.  The handbook is also available in 11 languages – follow this link and scroll down to the language you require

National Domestic Violence Helpline

Freephone 24 Hour 0808 2000 247




Addaction 01472 806890
Drug and alcohol support & information
Affordable Justice 01482 711003
If you cannot get legal aid – this organisation can help you – offering substantially reduced legal costs – visit www.affordablejustice.co.uk/ – they are based in Hull but are accessible to any woman.
Carelink 01472 312312
Emergency telephone alarms for vulnerable people
CARE Rent Scheme 01472 232310
Assistance in obtaining tenancies through private landlords
Child Support Agency 0800 171 2033
Citizens Advice Bureau 03444 111 444
Disability Benefits 0800 88 22 00
Domestic Abuse Police Officer 01472 266540
Doorstep 01472 321444
Accommodation and support for young people
Harbour Place 01472 355234
Night shelter & Outreach service
Homeless Dept, NEL Council 01472 326296 (Option 1)
Women’s Aid staff have access to Housing Support Officers who can help regarding your housing situation. Alternatively you can visit www.nelincs.gov.uk/homelessness/ to find out more information about your housing needs relating to domestic abuse.
Hospital 01472 874111
Lincolnshire Housing Partnership (LHP) 0345 604 1472
Lone Parent Advisors 0800 169 0190
Longhurst & Havelok Homes 0800 111 4013
Mental Health Crisis Team 01472 256256 (Option 3)
NHS – Health Line 111 (free call)
NHS – GP Out of Hours 111
NSPCC National Help Line 0808 800 5000
Open Door – Health Centre 01472 722000
Open Minds – Mental Health Support 01472 625100
Rape Crisis (Blue Door) 0800 197 4787
Salvation Army 01472 289279
Samaritans 01472 353111
Universal Credit – new claims 0800 055 6688
Victim Support 0300 303 1976
Volunteer Bureau 01472 231123
YMCA 01472 359621