Options Available to You

** Please use the ‘quick hide’ button above if you need to leave the page quickly

Police

If you are concerned for your own or someone else’s immediate safety always ring the Police on 999.
Alternatively you can ring the Police for a non-emergency on 101.
Although you do not have to report the violence to the Police we would encourage this as reporting it builds a case against the perpetrator.
. . . . . a word of caution – leaving a violent and abusive relationship is often a really dangerous time. The abusers can feel they are losing the control in the relationship. This may result in the violence getting worse and you may be at higher risk – it is important you get support to leave.

Refuge Accommodation

If you need emergency refuge supported accommodation, anytimeRefuge Garden – Call 01472 575757. (24 Hour support) – also see our ‘Refuge‘ page on this website to find out more information and see pictures.

Outreach Support

Our outreach support workers can offer emotional support and a listening ear to those experiencing any form of abuse, that may not want to leave their homes and may not want to live in a refuge.  Please click the link for Covid information about Outreach.
They can offer you someone to talk to about all the options available to you, in confidence and face-to-face in a safe location when the option of leaving or staying can be discussed.​  You don’t have to make any decisions until you are ready.

Outreach workers can also support male victims.

Telephone SupportTelephone Support

Call us on 01472 575757 – for a chat. We are here to listen if that is all you need or we may be able to give you options and choices about things that are worrying you. Please make sure you are safe to make the call as phone calls may appear on bills or may be traced. You can reverse the charges (via the operator) if you have got no money. We operate a 24-hour emergency helpline.

Email Support

You can contact us via email – support@womensaidnel.org
BUT REMEMBER please make sure it is safe for you to send and to receive our reply, as emails can be easily traced.

Domestic Abuse ‘Drop-In’ Sessions

Support staff are available every day, usually in various locations, however during lockdown they are only available at our Women’s Centre or via phone/video link.  They offer  confidential advice and support to anyone who is experiencing any form of Domestic Abuse. You may initially want to just come along for a chat with someone who understands. No appointments necessary.

Drop-in sessions are available every day at our Women’s Centre:Drop In Advice
Mondays 9.30-11.30am
Tuesdays 1pm-3pm
Wednesdays 1pm-3pm
Thursdays 9.30am-11.30am
Fridays 9.30am-11.30am

Please call 575757 for more info

Safety Planning

Our support staff can help you to do safety planning – on a personal one-to-one basis.  This simply means identifying all the risks of leaving and/or all the risks of staying in an abusive relationship.  Alternatively, our Safety Planning handbook is available to download on our homepage.  National Women’s Aid have developed a safe guide to social media and Facebook – this is also available to download from our homepage.

Support for male victims

Male victimMen who are experiencing domestic abuse can receive support from one of our support workers on 575757.
Alternatively there is a national Male Advice & Enquiry Line offering confidential support, information and practical advice.
(Also see more information about male victims on our ‘Domestic Abuse‘ page)

National helpline available – 0808 801 0327 (free from landlines and most mobiles)
Email info@mensadviceline.org.uk Website www.mensadviceline.org.uk

Freedom Programme

The Freedom Programme is a 12-week programme offering victims and survivors a weekly opportunity to start to unravel some of the issues that they have experienced.  The course looks at perpetrator behaviours and some of the different roles and characters they play.  It also looks at some of the excuses and the the cycle of abuse; every week we discuss different issues.  Thousands of women and girls have been through the programme and the outcomes are amazing – many women referring to it as “life changing” – For more information view our Freedom page

‘Survivors’

Survivors is a women’s self-help support group for those who have experienced domestic abuse. The group usually meet every Friday at 9.30am (not during lockdown or outside term times)  For more information ring Maria on 575757 or email maria@womensaidnel.org

Legal / Solicitors ‘Drop-In’ sessions

We usually have FREE legal drop-in style sessions available 3 times a month, that are kindly offered by local solicitors to support victims of abuse.  During Covid these sessions have been offered virtually – they are really useful if you just want to have a chat and find out options that may be available to you legally.
We can also help some people to access Legal Aid.

Free, virtual sessions are as follows;
John Barkers                2nd Thursday of each month
Pepperell’s                    3rd Thursday of each month
Sills and Betteridge    4th Thursday of each month
All are 2-4pm
For more information ring Janice or Kate on 575757 or email support@womensaidnel.orgAdvice session

Citizens Advice Drop-In’ sessions

We usually have a weekly session kindly offered on a Monday morning by Citizens Advice.  During Covid these sessions have been offered virtually – The advice worker can help with any general advice such as housing, debt, finances, benefits and much more.  She also has access to any specialist workers if they are needed.  For more information ring Janice or Kate on 575757 or email support@womensaidnel.org

Moving away

Women’s Aid can access refuges and support across the country.  If you need to move away for safety reasons or to be nearer to your family – give us a call.

Disability

Women’s Aid can accommodate and support victims who have a disability. Our emergency accommodation has disabled access but support for additional needs or requirements such as visual or hearing support can be provided according to individual need.

Survivors Handbook

National Women’s Aid have developed a Survivors Handbook – to download a copy click here.  The handbook is also available in 11 languages – follow this link and scroll down to the language you require

National Domestic Violence Helpline

Freephone 24 Hour 0808 2000 247